1. Introduction
At WaterMeetSky Limited Company ("WaterMeetSky," "we," "us," or "our"), we strive to provide high-quality marketing and technology services. Because our services often involve significant upfront work and resources, we generally do not offer refunds. All sales are considered final.
This Refund Policy outlines the limited instances in which we may consider refunds and the process for requesting one.
2. No Refund Policy
As a standard practice, WaterMeetSky does not offer refunds for any of our services or digital products once payment has been processed. This includes but is not limited to service fees, consulting fees, and technology solutions. All sales are final.
3. Limited Exceptions for Partial Refunds
In rare and exceptional circumstances, we may consider partial refunds at our sole discretion. These exceptions will be evaluated on a case-by-case basis and may include:
- Significant service failure: If we are demonstrably unable to deliver a substantial portion of the agreed-upon service due to reasons within our direct control.
- Mutual agreement: If, through direct communication and mutual agreement, both WaterMeetSky and the client agree that a partial refund is an appropriate resolution.
4. Processing Fees and Deductions
If a partial refund is approved, the following deductions will apply:
- Payment processing fees: Any fees associated with the original transaction (e.g., fees charged by payment processors or financial institutions) will be deducted.
- Administrative costs: Any administrative costs incurred in processing the refund.
- Work completed: Any costs associated with work already performed before the refund request.
The final refund amount will reflect these deductions, ensuring that we recover all non-reversible costs before issuing the refund.
5. Refund Request Process
To request a partial refund under the limited exceptions outlined above, you must contact us in writing at info@wms.africa within 7 days of the issue arising. Your request must include:
- Your full name and contact details.
- A detailed explanation of the reason for the refund request.
- Any supporting documentation to validate your claim.
Requests submitted beyond the 7-day window will not be considered. Submitting a refund request does not guarantee that a refund will be issued.
6. Refund Processing Time
If a refund request is approved, it will be processed within 14 business days. The refund will be issued using the same payment method as the original transaction. WaterMeetSky is not responsible for any delays caused by banks, payment processors, or financial institutions.
7. No Refunds for Change of Mind
We do not offer refunds for reasons such as:
- A change of mind or decision not to proceed with the service.
- Dissatisfaction with the results of marketing campaigns (as results can vary and are often dependent on external factors).
- No longer requiring the service after payment has been processed.
8. Service Adjustments Instead of Refunds
Instead of issuing refunds, in some cases, we may offer service adjustments or alternative solutions to address any concerns. This will be determined on a case-by-case basis at our sole discretion.
9. Contact Information
For any questions regarding our Refund Policy, please contact us:
WaterMeetSky Limited Company
- Email: info@wms.africa
- Address: #25 Nyanyo Street, Adenta, Ghana
10. Important Considerations
- This Refund Policy is subject to change without notice. Any updates will be posted on our website.
- This Refund Policy should be read in conjunction with our Terms of Service and Privacy Notice.
Thank you for choosing WaterMeetSky. We appreciate your understanding of our refund policy.